What to expect when working with me

Service Guarantee

As an individual or couple working with me, you can expect the following service:

♥ You will always be treated with respect and supported in a safe environment whether that is in my consult room or in the comfort of your own home

♥ You will receive a professional and competent service

♥ You will receive a clear explanation of the counselling service that can be provided to you including limits of confidentiality surrounding the service, additional supports and the referral process

♥ Your consent for any service will be sought by the counsellor prior to the service commencing and/or during the service where necessary

♥ You and the counsellor will work together to be clear about your desired goals.

♥ You have the right to terminate the counselling relationship at any time *please refer to cancellation policy*

♥ You will receive a service free of judgements and shown respect for your cultural background and language traditions.

Client requirements

To get the best out of the counselling process, the client is required to:

♥ Attend every scheduled session

♥ Share your thoughts and feelings openly with the counsellor

♥ Complete any in between sessions tasks or activities set by the counsellor

♥ Ask for clarification about any of the counselling activities being undertaken if something is not clear

♥ Discuss any doubts or concerns you have with the counsellor

Confidentiality

Everything you share with me in the course of our work together will be treated as highly confidential. There are some circumstances in which confidentiality may need to be broken and these are defined as “exceptional circumstances” which includes:

♥ If I consider you to be at risk of serious harm to yourself or someone else

♥ If your counselling records have been subpoenaed by a court of law

♥ Directly with my supervisor (however your personal information will be left out)

♥ If another third party or agency has requested your information, and you have agreed and provided your written consent to this.

Wherever possible, I will discuss with you before breaching confidentiality for the above mentioned reasons.

Session Availability

Saturday:                   11.00am to 3.00pm
Sunday:                     11.00am to 3.00pm
Week Days / Nights:  Subject to availability

Session Length
Individuals:     First session 90 minutes and subsequent sessions 60 minutes
Couples:         First session 90 minutes and subsequent sessions 60 minutes

Session Format

In person: Sessions can be either in my consult room or in the comfort of your own home – this is subject to client preference

♥ Online via Skype

Cancellation Policy

I would appreciate 24 hours’ notice when cancelling or rescheduling an appointment.

Location

I offer a mobile service where I can support you in the comfort of your own home, a local park where we can walk and talk within nature or Skype sessions.
I currently service the Macarthur and Wollongong region however I am available to service other regions with an additional $10.00 travel fee required outside of this location. 

Fee Schedule 

In Person / Online Skype sessions: $75 for 90 minute session (first session only) and $60 per 60 minute session (subsequent sessions)
In Person Couples sessions:           $150 per 90 minute session (first session only) and $120 per 60 minute session (subsequent sessions)

Payment Options

Cash & EFTPOS accepted if in person or bank transfer for online sessions. Please note a 1.9% surcharge will be applied for all EFTPOS transactions. 

Therapy Style and Approach 

I combine and tailor a style of therapy to suit your needs using interventions from the following therapy styles:

♥ Person Centred Therapy

♥ Solution Focused Therapy

♥ Cognitive Behavioural Therapy

♥ Narrative Therapy

♥ Gestalt Therapy

♥ Mindfulness and Meditation Techniques

Coaching & Support 

I also offer my clients support in assisting them identify their desired goals and to improve their overall wellbeing. As part of my service I can support you with goal setting, effective time management and the importance of self-care.

In between Sessions

If you are faced with an emergency in between sessions, please contact the appropriate emergency services. In a life threatening situation, call 000 without delay. Alternatively please refer to the external support services page for additional supports.

Please note: In between sessions I will be unavailable as additional support. Depending on your desired goals / needs I may set activities or tasks for my clients to work on to support them in between sessions. This is subject to client requirements and will be discussed with you first.

Record Keeping

Records are created, kept securely and remain property of JLTW. A copy of will be available to you upon request for which a small fee is payable. Generally JLTW retains the records for 7 years but also reserves the rights to responsibly dispose of records at any time, after the termination date of the client relationship.